Privacy Policy

Last Updated: January 31, 2026

Troli ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information when you use our service, including our integration with the Meta WhatsApp Business API.

1. Information We Collect

We collect information you provide directly to us, such as when you sign up for our waitlist or communicate with us. This may include:

• Name and contact information (email address).
• Business details provided during registration.
• Message content processed through our AI helpdesk (only as necessary to provide the service).

2. Use of Information

We use the information we collect to:

• Provide, maintain, and improve our services.
• Develop and train our AI models (anonymized data only).
• Communicate with you regarding updates and support.
• Comply with transparency and safety requirements from Meta and other platform providers.

3. Data Handling and Security

We process message data through secure, encrypted channels. We do not sell your personal data to third parties. Data processed via our WhatsApp integration is subject to Meta's privacy policies in addition to our own.

4. Meta Platforms Disclosure

Our service uses the Meta WhatsApp Business API. By using our service via WhatsApp, you acknowledge that your data will be processed according to Meta's Business Terms and Privacy Policy. We maintain strict compliance with Meta's developer policies regarding data usage and storage.

5. Your Rights

Depending on your location, you may have rights to access, delete, or correct your personal data. Please contact us at support@troli.io for any data requests.

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