Privacy Policy
Last Updated: June 2026
1. Introduction
Wigo respects your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, WhatsApp services, and related platforms.
2. Information We Collect
Personal Information
We may collect:
- Full name;
- Phone number;
- Nationality;
- Country of residence;
- District and subdistrict;
- Date of birth;
- Government-issued identification information.
Driver Information
Drivers may additionally provide:
- Driving licence details;
- Vehicle registration information;
- Insurance information;
- Vehicle details.
Location Information
To provide transportation services, Wigo may collect:
- Live location data;
- Pickup locations;
- Dropoff locations;
- Travel history;
- Route information.
Payment Information
Wigo does not store full payment card details.
Payment processing is handled by authorized third-party payment providers.
We may store:
- Payment verification status;
- Transaction references;
- Payment timestamps.
3. How We Use Your Information
We use information to:
- Verify identity;
- Match riders and drivers;
- Process payments;
- Prevent fraud;
- Improve service quality;
- Respond to support requests;
- Meet legal obligations.
4. WhatsApp Communications
Wigo operates primarily through WhatsApp.
By using Wigo, you consent to receiving:
- Ride notifications;
- Verification requests;
- Payment notifications;
- Service updates;
- Support communications.
5. Location Data
Location data is used to:
- Match users;
- Calculate routes;
- Determine pickup locations;
- Verify ride completion;
- Improve network performance.
Location information is collected only when reasonably necessary for service delivery.
6. Identity Verification Documents
Identity documents may be collected to:
- Verify users;
- Prevent fraud;
- Improve platform safety;
- Comply with legal obligations.
Documents are stored securely and access is restricted to authorized personnel and systems.
7. Information Sharing
Wigo may share limited information with:
Riders and Drivers
For trip completion purposes, users may receive:
- First name;
- Contact number;
- Pickup information;
- Trip-related details.
Service Providers
We may share information with trusted providers involved in:
- Payment processing;
- Cloud hosting;
- Identity verification;
- Customer support.
8. Data Security
Wigo uses reasonable technical and organizational measures to protect personal information against:
- Unauthorized access;
- Loss;
- Misuse;
- Alteration;
- Disclosure.
However, no system can guarantee absolute security.
9. Data Retention
Information is retained only as long as reasonably necessary to:
- Operate the platform;
- Meet legal obligations;
- Resolve disputes;
- Prevent fraud.
10. Your Rights
Subject to applicable law, users may request:
- Access to personal information;
- Correction of inaccurate information;
- Deletion of personal information;
- Withdrawal of consent where applicable.
Requests may be submitted through official support channels.
11. Cookies and Analytics
The Wigo website may use cookies and analytics tools to:
- Measure website usage;
- Improve user experience;
- Monitor platform performance.
Users may disable cookies through browser settings.
12. Changes to this Policy
Wigo may update this Privacy Policy periodically.
Updated versions will be published on the Wigo website.
Continued use of the platform constitutes acceptance of the revised policy.
13. Contact
For privacy-related questions or requests, contact:
support@wigo.sc
or through official Wigo WhatsApp support channels.