Terms & Conditions

Welcome to Wigo.

Wigo is a technology platform that connects riders and drivers travelling in the same direction through WhatsApp and related services.

By accessing or using Wigo, you agree to these Terms & Conditions.

If you do not agree to these Terms, you must not use the Service.

Wigo refers to the Wigo platform, website, WhatsApp services, and related systems.

Rider refers to a user requesting transportation through Wigo.

Driver refers to a user offering available seats in a vehicle through Wigo.

User refers to any person using the Service.

To use Wigo, you must:

• Be at least 18 years old;
• Provide accurate registration information;
• Possess a valid WhatsApp account;
• Complete any verification processes requested by Wigo.

Drivers must additionally:

• Hold a valid Seychelles driving licence;
• Possess a valid proof of vehicle ownership;
• Possess valid motor vehicle insurance;
• Comply with all applicable laws and regulations.

Wigo is a technology platform.

Wigo does not own, operate, or control vehicles.

Wigo does not employ drivers.

Wigo facilitates connections between independent users.

Drivers remain solely responsible for operating their vehicles safely and legally.

Users agree to:

• Provide truthful information;
• Keep account information up to date;
• Maintain control of their WhatsApp account;
• Notify Wigo of any unauthorized use.

Wigo may suspend or terminate accounts that contain inaccurate, fraudulent, or misleading information.

Users may be required to provide:

• National Identification Card;
• Driving Licence;
• Vehicle Registration;
• Insurance Documentation;
• Additional information reasonably required for verification.

Providing false documentation may result in permanent account suspension.

Wigo uses approved third-party payment providers.

Payments may be processed through:

• Apple Pay;
• Google Pay;
• Other approved payment methods introduced in the future.

Users authorize Wigo to collect applicable ride fees through approved payment channels.

Platform fees may apply and are displayed before payment confirmation.

Drivers earn compensation based on fares calculated by the Wigo platform.

Fare calculations are determined solely by Wigo and may change from time to time.

Drivers may not independently alter fares through the platform.

Driver payouts are processed weekly according to Wigo's published payout schedule.

Riders agree to:

• Provide accurate pickup and destination information;
• Arrive at pickup points on time;
• Treat drivers respectfully;
• Comply with applicable laws;
• Avoid dangerous, disruptive, or unlawful conduct.

Drivers agree to:

• Operate vehicles safely;
• Maintain valid legal documentation;
• Follow traffic laws;
• Respect passengers;
• Provide accurate journey information.

Drivers must not consume alcohol or prohibited substances while providing transportation.

Wigo may allow riders and drivers to rate each other.

Repeated reports of unsafe, abusive, or fraudulent conduct may result in suspension or permanent removal from the platform.

Users may report incidents through Wigo support channels.

Wigo reserves the right to investigate complaints and take appropriate action, including suspension or termination of accounts.

Wigo does not guarantee:

• Ride availability;
• Driver availability;
• Response times;
• Continuous platform operation.

Service availability may vary by location, time, and demand.

To the maximum extent permitted by law:

Wigo shall not be liable for:

• Accidents;
• Personal injury;
• Property damage;
• Delays;
• Missed appointments;
• Actions of riders or drivers.

Users participate in rides at their own risk.

Wigo may suspend or terminate accounts for:

• Fraudulent activity;
• Abuse of the platform;
• Safety concerns;
• Breach of these Terms.

Suspension decisions are made at Wigo's sole discretion.

Wigo may update these Terms from time to time.

Continued use of the platform after changes are published constitutes acceptance of the revised Terms.

Questions regarding these Terms may be directed to:

support@wigo.sc

or through official Wigo WhatsApp support channels.